Partner Executive £32k SPORT
JOB PURPOSE
Supporting Partner Services Manager, Senior Partner Services Manager and Head of Partner Services in:
Delivering best-in-class Partner Services to a range of Official & Regional Partners
Ensuring Partnership rights are fulfilled, objectives defined, evaluated and achieved to optimise relationship and increase likelihood of renewal
KEY RESPONSIBILITIES
- Ensure Partner contractual obligations are fulfilled flawlessly at all times
- Commercial admin support available to assist with efficient management of tickets, signed merchandise etc.
- Implement consistent approval process for each designated Partner
- Provide a dedicated and consistently high level of service to allocated Partners – endeavouring to provide ‘Best-in-Class’ service
- Consistently identifying areas where service levels can be improved
- Assume responsibility to develop and drive forward strategic plan with main Partner contact(s) with support of Senior members of team
- In collaboration with each Partner, develop a season long marketing / activation plan
- Build detailed knowledge of Partner business to help drive mutually beneficial activation programmes
- In addition, build knowledge of designated Partner’s business category (competitor activity, brand immersion, trends etc)
- Ensure a consistent budgetary process is followed at all times with up to date reports held on file
- Provide Partner Services Manager with detailed updates on status of Partner activity on regular basis (weekly status meetings diarised to discuss specific areas)
- Work with Partner to maximise the value of their rights, e.g. identifying and delivering opportunities for Partners to activate their Club association
- Relationship ownership: ensure Partner Services team remain the main point of contact for designated Partners while ensuring other internal departments expertise is used at appropriate times (Marketing, Comms, Media etc)
- Actively share information and best practices with other members of Partner Services team
- Undertake other tasks from time to time that may be allocated to the jobholder appropriate to the job grade
- Measurement / reporting: Continuously track and deliver post-campaign evaluations on Partners activation
- Utilising data and insights to continually improve Partnership offering
Required
- Relevant experience of providing first-class account / project management for, or on behalf of brands across multiple sectors & markets
- Strong understanding of brand marketing and experience of managing / implementing campaigns across traditional and new media channels – specifically digital and social media
- Experience in managing, planning and implementation of Partnership related activation programmes
- Experience of rights management & fulfilment (including brand approvals / brand guardianship)
- A passion or empathy with sport/sports entertainment
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